> ## Documentation Index
> Fetch the complete documentation index at: https://eetech.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

> This Page contains the information about configuring WA Templates.

# WhatsApp Template Setup

### To setup yours Whatsapp Templates

Step 1: Navigate to your Whatsapp Bot.

Step 2: Click on WhatsApp Automation.

Step 3: Select Templates.

Step 4: You will get option to select pre-defined Templates. You can either select from chatflow template or message templates.

#### **CHATFLOW TEMPLATE**

Step 5: When you hover your mouse on any of the template you will get option to take a preview or use template.

<img src="https://mintcdn.com/eetech/s16oGTBkQT6qgAeA/images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-1.png?fit=max&auto=format&n=s16oGTBkQT6qgAeA&q=85&s=d74063dc37c2d4e940a75048ca5575ed" alt="38 Whatsapp Template Setup  Eetech Resource Centr 1 Pn" width="1866" height="1080" data-path="images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-1.png" />

Step 6: While taking a preview you can click on Use Template to directly use it in your chatflow.

<img src="https://mintcdn.com/eetech/s16oGTBkQT6qgAeA/images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-2.png?fit=max&auto=format&n=s16oGTBkQT6qgAeA&q=85&s=7bbdd033a26585a1432e01d5fd132ca4" alt="38 Whatsapp Template Setup  Eetech Resource Centr 2 Pn" width="1866" height="1080" data-path="images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-2.png" />

Step 7: Once clicked on "Use Template" your chatflow template will be ready to be used and edited inside "Edit Your Chat Flow". You can customize it according to your requirements.

<img src="https://mintcdn.com/eetech/s16oGTBkQT6qgAeA/images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-3.png?fit=max&auto=format&n=s16oGTBkQT6qgAeA&q=85&s=39adfd3673f4b12be351e5205a3b2190" alt="38 Whatsapp Template Setup  Eetech Resource Centr 3 Pn" width="1866" height="1080" data-path="images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-3.png" />

#### **MESSAGE TEMPLATE**

Step 8: Click on Message Templates to select a pre-defined template form "Templates Gallery" or create and customize your personalised template by selecting "Your Templates".

Step 9: When you hover on any of the pre-defined templates you can either take a preview first or directly click on Use Template.

<img src="https://mintcdn.com/eetech/s16oGTBkQT6qgAeA/images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-4.png?fit=max&auto=format&n=s16oGTBkQT6qgAeA&q=85&s=11657e191f1f932433039159a1e8baed" alt="38 Whatsapp Template Setup  Eetech Resource Centr 4 Pn" width="1866" height="1080" data-path="images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-4.png" />

### **With Regular Template**

Step 10: You can create a new template in Your Template section. By selecting "Create Template".

Step 11: Under Create Templates section, enter name/title and category for your template. And also select a language for the same. You can select a type for your template by clicking on the drop down.

<img src="https://mintcdn.com/eetech/H-kiEoc8HrbrCAIh/images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-5.png?fit=max&auto=format&n=H-kiEoc8HrbrCAIh&q=85&s=571f89f0907b3b2b2640e7018316d768" alt="38 Whatsapp Template Setup  Eetech Resource Centr 5 Pn" width="1866" height="1080" data-path="images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-5.png" />

Step 12: Now to configure your template, select a format for you header from the drop down and enter the header text you want to display to your customer. Or you can select a media file you wish to share, it can be either an image, video or a document.

<img src="https://mintcdn.com/eetech/H-kiEoc8HrbrCAIh/images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-6.png?fit=max&auto=format&n=H-kiEoc8HrbrCAIh&q=85&s=7d82a5ebca5e11cbade7154757131adb" alt="38 Whatsapp Template Setup  Eetech Resource Centr 6 Pn" width="1866" height="1080" data-path="images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-6.png" />

Step 13: Enter the content for your template inside the box named body. You can use   to create a variable in the body and configure that later.

<img src="https://mintcdn.com/eetech/H-kiEoc8HrbrCAIh/images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-7.png?fit=max&auto=format&n=H-kiEoc8HrbrCAIh&q=85&s=22d2ed178179cbb9e486fb705172c2f3" alt="38 Whatsapp Template Setup  Eetech Resource Centr 7 Pn" width="1866" height="1080" data-path="images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-7.png" />

Step 14: Enter the content for Footer that will be displayed in your template.

Step 15: You can also add Buttons in your templates. After selecting the type for buttons from the drop down you can configure them as shown below.

Step 16: Click on "save as draft" if you want to do changes later and click on "Submit for approval" if your are done creating the template.

<img src="https://mintcdn.com/eetech/H-kiEoc8HrbrCAIh/images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-8.png?fit=max&auto=format&n=H-kiEoc8HrbrCAIh&q=85&s=834404780263f0633f9571a9f60761e9" alt="38 Whatsapp Template Setup  Eetech Resource Centr 8 Pn" width="1866" height="1080" data-path="images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-8.png" />

Step 17: In "Manage Templates" your template will be visible. It will get approved by WhatsApp once submitted for approval.

Step 18: Under actions, you have options to copy template id, to delete the template and select a flow for your buttons inside the template.

Step 19: Similarly you can configure flows for your template reply using buttons added in it.

### **With Carousel Template**

Step 20: When you select "Carousel" as Template Type. You will get options namely:

Step 21: "Bubble Text" in which you can add text for the template and add variable for the same.

Step 22: "Carousel Setup" in which you can set up cards and configure their media and add CTA buttons

<img src="https://mintcdn.com/eetech/Zw_M1oXWuvP2fGaP/images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-10.png?fit=max&auto=format&n=Zw_M1oXWuvP2fGaP&q=85&s=3f7d0edb56768680f0b30723d2026fdb" alt="38 Whatsapp Template Setup  Eetech Resource Centr 10 Pn" width="1866" height="1080" data-path="images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-10.png" />

Step 23: Inside "Bubble Text" you will get a text box in which you can enter your text and can click on "Add Variable" to add a variable inside your text.

<img src="https://mintcdn.com/eetech/s16oGTBkQT6qgAeA/images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-11.png?fit=max&auto=format&n=s16oGTBkQT6qgAeA&q=85&s=c0701e40553e9358f172f6cdd3a28054" alt="38 Whatsapp Template Setup  Eetech Resource Centr 12 Pn" width="1866" height="1080" data-path="images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-11.png" />

Step 24: Inside "Carousel Setup" you can select a button type which can be "Call to Action" or "Quick Reply". And accordingly you can fill the following details as asked.

Step 25: After that create card for your carousel. Add an image and type something about it.

Step 26: Then add a button just below the card. Which will be functional and clickable.

Similarly you can add up to 10 cards for your carousel.

<img src="https://mintcdn.com/eetech/Zw_M1oXWuvP2fGaP/images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-12.png?fit=max&auto=format&n=Zw_M1oXWuvP2fGaP&q=85&s=70457409238abd1d93b5fd386f9030d9" alt="38 Whatsapp Template Setup  Eetech Resource Centr 12 Pn" width="1866" height="1080" data-path="images/how-botpenguin-works/whatsapp-template-setup/38.whatsapp_template_setup__Eetech_resource_centr-12.png" />

Step 28: Then click on "Save as draft" or "Submit for approval".

Done! You have created your WhatsApp Template. Now wait for getting it approved by meta.
